Technical Support

Contact us: 1 (610) 363-6555

Our team is ready to assist you.

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General Service or Support
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For Parts Inquiries

 

ORDERING PARTS: 1 (800) 346-0191

If available, please have the following information ready:

  • Machine Serial Number (Ex.: 22-J56789)

  • Part Numbers

  • Shipping Preference

QUOTING CHANGE PARTS: 1 (484) 873-3238

  • Budgetary Estimate: For faster processing, please have your machine’s serial number and container information ready before calling. Final pricing will be determined at a future date.

  • Quote: Omega requires a detailed specification drawing for each container under consideration and two container samples prior to issuing a quote.

REQUEST A COMPLEMENTARY PARTS LIST

Omega will gladly review your machine and provide a quote for select parts or an entire Parts Kit to help you safeguard against the unexpected. Our team carefully considers each part's function, failure rate, cost, ease of replacement and availability, when making its recommendation.

 

Did You Know?

Omega is proud of its “First Class” after sales technical support. Our technicians often receive customer praise for their professionalism, friendliness, and equipment knowledge.

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International Service

Omega has installations in over 45 countries and sends skilled service technicians anywhere that they are needed. Additionally, Omega can provide translations, upon request.

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Trusted by Big Pharma

10 out of 10 “big pharma” companies trust an Omega solution on their production lines. Omega’s commitment to its customers starts long before a machine is built and well after it gets installed.

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Certified Training

Omega sends its service technicians for Certified Train-the-Trainer courses. Omega understand what makes training effective in a classroom and at the machine.

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Validation Support

Omega offers a range of Validation support services and documentation adhering to GAMP methodology: Functional Specification (FS), Detailed Design Specification (DDS), Installation & Operational Qualification Protocol (IQOQ), and more.

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Award Winning Documentation

Omega’s User Manuals have received several awards from the Society for Technical Communication for contest entries in technical publication and design.

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Lubrication Free

Most Omega machines use Lube-For Life Bearings and require little to no additional lubrication in many environments.

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Safety First

Safety first is a priority. Omega machines undergo risk assessments and meet all of the safety requirements needed to keep your operators safe.